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Maui TERMS AND CONDITIONS 01 November 2008 – 31 October 2009 The following is a summary of the rental conditions, please note that all prices are quoted in South Africa Rand (ZAR) / Namibian Dollars (N$). Rates and or conditions are subject to change without notice. Standard Rates include • Unlimited kilometres ADDITIONAL CHARGES • One-way fees R/N$ 3500
Collision Damage Waiver (CDW) CDW covers you for accident and specified damage and does not cover for negligence. Your CDW option covers you only for points listed. Your bond will be refunded to you by head office within 14 working days, provided there is no damage to the vehicle or third-party property. If the vehicle is returned to the agreed location, on time and in good order the bond will be refunded without deduction. Deductions will be made to cover any damage to the vehicle, third party property, the emptying of the toilet tank (if applicable R350), plus items lost or damaged Standard CDW (bond ZAR/N$ 30 000) Standard CDW has a bond of ZAR/N$ 30 000 which applies in the event of any accident damage to either the MAUI or BRITZ vehicle or third party property. Irrespective of fault, liability will be ZAR/N$ 30 000. A security bond of ZAR/N$ 30 000 will be taken on vehicle collection. The security bond is payable by cash or credit card. Credit cards accepted are – VISA, MasterCard, Amex or Diners. Should the bond be paid by credit card the amount will be debited to your account immediately, any currency fluctuations are not the responsibility of MAUI or BRITZ. The following options are available to you to reduce your bond: CDW 1 ZAR/N$ 160 per day – Maui Motorhomes ZAR/N$ 190 per day – Britz 4X4 Rentals This option will reduce your bond to ZAR/N$ 20 000.
CDW 2 ZAR/N$ 285 per day – Maui Motorhomes ZAR/N$ 360 per day – Britz 4x4 Rentals This option REDUCES THE BOND to ZAR/N$ 5 000; irrespective of fault; your liability will be ZAR/N$ 5 000.
CDW 2 covers the following: • any overhead and under body damage• replacement or repair costs to 2 tyres and rims • replacement or repair costs to 1 windscreen only • all costs associated with the towing and recovery of the vehicle • replacement and repair costs to radio/cassette/CD player • accident damage CDW 3 - This is only available through Outback-Xplorer Pty Ltd. This option REDUCES THE BOND TO ZERO. CDW 3 covers the following – • all costs associated with the towing and recovery of the vehicle• repair costs for windscreen chips only! • replacement or repair costs to 1 tyre and rim • accident damage / overhead and underbody damage • repair costs to radio/cassette/CD player • additional driver fee • Sunday / Public Holiday surcharge Exclusions to your CDW The renter will be fully liable for any damage to the MAUI or BRITZ vehicle or third party vehicle in the following circumstances – • water damage/water submersion (including salt water)• fire damaged caused due to negligence • wilful damage – any damage caused as a result of negligence. Wilful damage includes but is not limited to – • driving under the influence of drugs or alcohol • driving on restricted roads or in restricted areas • sitting or standing on the bonnet or the roof of the vehicle • damaging the gearbox due to incorrect use of the clutch/handbrake • seizing an engine due to incorrect use of vehicle or supplements • failure to stop driving when a dashboard warning light indicates a problem • incorrect use of diff-locks and/or transfer cases, i.e. driving on tar roads with electronic diff-locks engaged • falling asleep or driver's fatigue • driving on the wrong side of the road PERSONAL INJURY Personal Injury is not covered by vehicle insurance, personal travel insurance is strongly recommended. ACCIDENTS Not all Southern African vehicles are insured and it is also NOT compulsory to be insured against third party property. It is therefore at times impossible to recover from these drivers, even through the legal system. LIABLITY MUST NOT BE ADMITTED NOR ANY OF SETTLEMENT MADE. • Accidents must be reported within 24 hours to the head office of MAUI and BRITZ and to the police and an accident report must be given to the return branch• If the rental vehicle is involved in an accident and is not driveable, a replacement vehicle, if available, may be collected from the closest branch • If the hirer requires a replacement vehicle to be delivered due to an accident, then these charges will be for the hirer's account (R/N$ 5 000). If the hirer is unable or unwilling to take a replacement vehicle, no refunds for early termination will apply • No refund of rental days lost will be considered during the period in which a replacement vehicle is being organised • Should there be no replacement vehicle available, no refund for lost rental days will be considered • Should the hirer continue with a replacement vehicle then a new rental agreement needs to be entered into where payment of another CDW and bond conditions will apply. Your first CDW 3 contract through your agent cannot be renewed. • Damage costs are established by a quotation of repair from MAUI and BRITZ panel beaters and are substantiated by a report from a duly accredited Loss Assessor. No negotiation will be entered into in relation to these costs • MAUI and BRITZ reserve the right to apply the above conditions as they deem fit. INFRINGEMENTS MAUI and BRITZ reserve the right to charge the hirer after the term of the rental for – • Any traffic or parking fines. An additional amount of R 350 for administration purposes will be added to the amount of the fine VALUABLES The hirer is responsible for insurance of personal property. To avoid possible theft, valuables should not be left in the vehicle. In major cities, it is advisable to leave the vehicle in a caravan park and utilise public transport or tours to visit the inner city. SAFETY
VEHICLE HANDOVER Your vehicle is handed over to you without fuel unless you have requested it. Upon return no refund for excess fuel will be authorized. Should your vehicle be changed over at any time no refund for fuel will be given. VEHICLE CONDITION A pre-rental vehicle inspection will be required to be made by the hirer on collection of the vehicle. The vehicle shall be deemed to be in good order, condition and repair and properly filled with oil and water, unless otherwise indicated in the vehicle condition report. RENTAL DURATION Minimum rental is 5 days and 15 days for collection/return in Botswana , Zimbabwe or Zambia . When calculating the number of days, the day of collection is counted as day one regardless of collection time. The day of return is counted as the final day. MULTIPLE RENTALS Motorhome and car rentals with MAUI and BRITZ in Australia , New Zealand and South Africa can be combined to qualify for long-term rates, if the rental is within a three month period, i.e. one 14 day rental plus one 7 day rental qualifies for 21+ day rate. SEASON CHANGE The daily rental rate that applies on the date of pick up will be the applicable rate for the duration of the rental regardless of any season change during the term of the rental. CHANGE OF VEHICLE MAUI and BRITZ reserve the right to substitute a comparable or superior vehicle should the requested vehicle not be available due to unforeseen circumstances. This shall not constitute a breach of contract and does not entitle the hirer to any refund.
BRANCH HOURS FOR PICK UP and DROP OFF Branches are located in Johannesburg , Durban , Port Elizabeth , Cape Town , Windhoek , Maun, Harare and Victoria Falls . Office hours are Monday – Friday from 08h00 – 16h30. Outside of office hours collections and returns are by arrangement only. All branches are closed on Christmas Day (25 December). LICENCE A valid non-endorsed driver's licence is required; an international licence is preferred. MINIMUM AGE Drivers must be 21 years or older ROAD RESTRICTIONS Vehicles may be taken into South Africa 's neighbouring states but are not allowed into Angola or Malawi . All insurance cover is void if vehicles enter prohibited areas. MAUI and BRITZ reserve the right, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions, political situations or any other reason. REPAIRS Minor repairs up to the value of R/N$ 1 000 may be effected without authorisation and will be reimbursed upon presentation of receipts. For Major repairs, over R/N$ 1 000 authorisation with an authorisation number must first be obtained from MAUI and BRITZ head office in Johannesburg . Faults with the radio, air conditioning, refrigerator or microwave are not classified as breakdowns; no refunds will be made for repair time on these items. PETS No pets are permitted in any vehicles. PAYMENT Full payment are to be made to Outback-Xplorer Pty. Ltd. EXCHANGE RATE/CURRENCY VARIATIONS All credit card transactions are conducted in South African Rand. Due to exchange rate fluctuations there could be some variance in any amount refunded compared to the amount initially charged. No liability is accepted for any variance in this regard. If a credit card is presented as payment, the credit card holder will be jointly and severally liable as the hirer. REFUNDS In the unlikely event of a refund, this will be done according to the applicable agent rates and not the advertised per day rate. CANCELLATION FEES The cancellation policy of Outback-Xplorer Pty. Ltd. applies. If vehicle is returned early, for any reason, no refund will be considered for the rental or insurance.
RESERVATION / VEHICLE CONFIRMATIONMaui and Britz reserve the right to upgrade a client to another vehicle category without prior notice. This does not constitute a breach of contract or non-performance.
DISCLAIMER Vehicle illustrations and text in any brochure are only indicative of the vehicle. Variances in the vehicle(s) offered may occur due to modifications and/or upgrades to the vehicle design or brand. Our vehicles are not older than 3 cycles.
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